Multi-Gig Internet System Requirements

Some Fidelity markets offer multiple Gigabit/second download speeds and 1 Gigabit/seconds upload speeds. This page will focus on modems that can do BOTH multi-gig download AND 1 Gbps upload. The minimum system requirements for Multi-Gig Internet gigabit internet service are provided below:

PC:

• Windows 11 or better
• 16GB RAM
• 2.5 Gigabit (or higher) Ethernet Card or WiFi 6E/WiFi 7 Wireless card
• Cat 6 or Higher Ethernet Cable
• 2.5 Gigabit or higher Ethernet Router if you are using your own router

Macintosh:

• 2023 MacBook Pro, 2023 Mac Mini/Studio/Pro, iPad Pro (11-inch 4th gen, 12.9-inch 6th gen) or higher
• 2.5 Gigabit (or higher) Ethernet adapter
• Cat 6 or Higher Ethernet Cable
• 2.5 Gigabit or higher Ethernet Router if you are using your own router

Multi-Gig Internet Supported Modems - Residential Only

Fidelity strives to produce a high level of reliability, stability, and security for our High-Speed Internet Subscribers. As such, we continually evaluate modems on our network for compatibility and performance. The following is a current list of modems that have been certified to work on the Fidelity Multi-Gig Internet high speed internet network.

Fidelity Multi-Gig Internet requires customers to use a DOCSIS 3.1 Modem (DOCSIS = Data Over Cable Service Interface Specification). These modems incorporate the latest technology, can deliver faster Internet speeds, and have a longer expected operational lifetime. Existing customers with older modems using DOCSIS 3 technology will still be able to utilize some Fidelity High-Speed Internet packages but will not be able to utilize the faster High-Speed Internet speed packages without upgrading to a DOCSIS 3.1 modem. Fidelity strongly recommends customers select DOCSIS 3.1 modems for the best speed performance

Multi-Gig Internet Approved Modems that can do 1 Gbps upload in select markets:

Multi-Gig Internet Supported Telephone/Internet Modems (eMTA)

None Currently supported - Your service may require a phone modem and an internet modem from the list above.

Fidelity Phone Service requires an eMTA to deliver the service.

Note: Fidelity Phone Service is only supported on Arris modems (eMTA) leased from your local Fidelity office.

DSL Modems

Only Cable Modems or eMTAs will work with our network; DSL modems are not compatible.

Purchasing Your Own Modem for Gig Internet Service

If you choose to purchase a modem, Fidelity recommends you purchase a new modem from a reputable source. Second-hand modems may not work properly on Fidelity's network even if listed above. Fidelity reserves the right to refuse service to any modem or modem model which might impair network performance. See the Acceptable Use Policy (AUP) for details.