Note: Our operations may be adjusted in response to the current status of COVID-19 cases on a location-by-location basis in order to best protect the health and safety of our customers, associates and communities. Our representatives are happy to answer any questions about our operations at 800-392-8070. You can also learn about self-service options at support.sparklight.com. We appreciate your cooperation in helping us protect the health and safety of our customers, associates, and communities.
Jump to these support articles discussing the impacts of Covid-19 on:
DATA & PLAN FAQs
Q: What types of services are you providing to assist low-income students and families?
A: We are proud to participate in the FCC Affordable Connectivity Program in an effort to help provide fast and reliable connectivity to customers who have been financially impacted during the pandemic. Learn more at https://www.fidelitycommunications.com/acp.
We have extended access to free public WiFi hotspots in the majority of our local office parking lots and other areas throughout the communities we serve.
Please contact our representatives at 1-800-392-8070 for further assistance.
Q: Is there a WiFi Hotspot in my area?
A: Please call us at 1-800-392-8070 for WiFi locations in your area.
BILLING & PAYMENT FAQs
Q: Can I pay my bill online?
A: Absolutely. You can set up Easy Pay to have your payment made automatically every month, make a one-time online payment, or pay by phone using our automated system. You can also sign up to receive a text message when your bill is ready each month. Learn more about payment options here.
CUSTOMER SUPPORT FAQs
Q: Are your offices still open?
A: The majority of our offices are open; however, our operations may be adjusted in response to the current status of COVID-19 cases on a location-by-location basis in order to best protect the health and safety of our customers, associates and communities. For information about a specific location, please visit FidelityCommunications.com/locations or over the phone at 1-800-392-8070.
We appreciate your patience and cooperation as we navigate this evolving situation.
Q: Are your technicians currently doing in-home service calls/installations?
A: We are currently scheduling in-home service calls. However, this may change from time to time in response to the current levels of COVID-19 cases on a location-by-location basis.
When in-home service is scheduled, our technicians will ask the following questions before entering your residence:
- Is anyone in the home currently ill, recently ill, or experiencing symptoms of the Coronavirus?
We appreciate your cooperation in helping us protect the health and safety of our customers, associates, and communities.
Q: What are your call center hours?
A: All departments can be reached at 1-800-392-8070 during the following hours:
- Technical Support continues to be available by phone 24/7.
- Billing representatives are available by phone from 8 a.m. to 5 p.m. Monday through Friday.
- Sales representatives are available from 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday (CST).
Thank you for remaining a loyal customer. We appreciate your patience as we adapt to this evolving situation and look forward to continuing to meet your connectivity needs and more.