The majority of phone service interruption problems can be resolved by simply resetting your cable modem.

If this does not restore your service, please try the below suggestions:

• Double-check that all connections between your phone and the wall are tight. Make sure the wires are not frayed or damaged. If nothing appears damaged or loose try the next suggestions.
• Move your phone to another wall outlet to see if the current wall outlet is at fault. If you continue to experience issues with your service, please contact Fidelity at 800-392-8070.