Please reboot your modem by using a paperclip, toothpick, or similar non-metallic object and press it in the recessed reset button in the back of the modem (Holding the reset button in longer than 1 second may restore your wireless information in the modem to the factory defaults inadvertently). Wait 5 minutes to see if the dial tone is restored. If not, see below.

Is the Power LED light on the Telephony Modem lit?

Step 1: If not, check to make sure the modem is plugged in and the outlet has power.

Step 2: If the LED is lit, go to the next step.

Is the ONLINE LED lit?

Step 1: If not, check the coaxial cable connections at the modem and the wall. Ensure they are connected and tight.

Step 2: If the ONLINE LED is lit, go to the next step.

Is the Telephone (Telephone 1 or Telephone 2) LED lit?

Step 1: If not, phone service has not been provisioned on that line. Please contact Fidelity Support at 800-392-8070 via an alternate phone for assistance.

Step 2: If it is blinking, there is a phone off the hook somewhere in the house. Find that phone and hang it up.

Step 3: If it is lit, go to the next step.

Is the phone plugged directly into the modem?

Step 1: Make sure the phone is plugged into the port on the back of the modem labeled TEL 1/2.

Step 2: If so, try a different phone. Make sure the new phone is a working phone.

Step 3: If a known good phone is used and you still don't have a dial tone, try a different phone cable. If neither of these options work, please contact Fidelity Support at 800-392-8070 via an alternate phone for assistance.

Is the modem plugged into a wall outlet?

Step 1: If so, unplug the phone cord at the back of the modem and plug it into a known working phone. If you now have a dial tone, the problem is with the house wiring. Contact your local Fidelity office at 800-392-8070 to correct the house wiring issue.