Telephone service sold and installed after April 14, 2020:
Our phone service utilizes equipment that is connected to your home's power. Because our equipment does not include a backup battery source, if there is power interruption to your home, your service will not work. Backup batteries may be purchased to supply power to the phone equipment should a power outage occur. Uninterruptible Power Supplies (UPS) can be purchased from brick-and-mortar or online retailers that can provide up to 24 hours of power for our equipment. We've identified and tested two products manufactured by APC that offer a 2-year warranty, can operate between 5° F and 113° F have lights to monitor the power source, and include an easy test button. These two products are listed below and can provide 24 hours of battery backup for the phone equipment provided by Fidelity:
- APC UPS, 750VA Smart-UPS Sine Wave UPS Battery Backup with Extended Run Option, 2U Rack/Tower Convertible, Line-Interactive, 120V (SMX750)
- APC External Battery Pack for Smart-UPS Extended Run SMX-Series (2000VA and Higher), 48V, 4U Rack/Tower (SMX120BP)
(Both units are required for 24 hours of coverage)
For more information on battery backup, please visit www.fidelitycommunications.com/phone.