If you are wondering why your bill is more/less than normal, there are three questions to ask:

1. Is this your first bill?
2. Have you made any recent changes to your Fidelity services?
3. Is this your last bill?

If you answered yes to any of these questions, your bill is probably prorated. Proration is defined as billing based on the actual number of days that Fidelity (or any company) provided you with service.

On a first bill, we bill from the date that the service was installed to the start of the closest bill cycle to your install date, and then through the end of that bill cycle, which is one month long. We do this to get you from your date of install into one of our existing bill cycles. This means that first bills are generally for more than one month.

After that, in order to deliver your bills well in advance of the due date, Fidelity bills generate before the actual dates of service. The bills generate with charges for services you have at the time the bill is generated. If you make changes to those services, whether it is adding or deleting them, those changes will not reflect until the next bill that prints. This means that while the next bill will show a normal month of existing services, Fidelity will have to either issue charges or credits for the part of the previous month that you had modified your services.

This also means that if we bill for a full month of service in advance, but a disconnect occurs in the middle of that month, we will issue credit for any previously billed service that falls after the date of disconnect.