Changing Your WiFi Password 

There may be times when you want to change or retrieve your WiFi password to ensure your network remains secure. Tips on creating strong passwords can be found in this support article HERE.

Although not required, it is recommended that you to connect a device to your modem with an ethernet cable to avoid disconnection while changing your WiFi information. 

 
To change your WiFi password on a Hitron modem, follow these steps: 

1. Connect to your Fidelity Internet service
    
2. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar, which will bring you to a login page 
   
   
3. Enter the following username: ‘cusadmin’ 
   
   
4. Your password is the case-sensitive password you use to access your WiFi network 
   
   
5. Click 'Wireless' from menu bar across the top of the page 
   
   
6. Change the Network Name (SSID) field to your desired WiFi name if you want to change the name of your WiFi 
   
   
7. In the Password field, change the password to your desired WiFi password. Note that the password must be at least 8 characters in length, then click ‘Save Changes’ 

Note: To change the wireless info for the 5GHz Wi-Fi network, click the 5G tab above the words 'Basic Settings’, and repeat steps 6 and 7. 

 
To change your WiFi password on a Fidelity non-Hitron model modem, follow these steps: 

1. Connect to your Fidelity Internet service 
   
   
2. Open a browser and enter ‘192.168.0.1’ in your browser's URL address bar 
   
   
3. Enter the following username: ‘admin’ 
   
   
4. Enter the following password: ‘password’ 
   
   
5. Under Basic Setup, it is recommended to change the Wireless Network Name (SSID) 
   
   
6. Under Security Settings, delete the current entry in the Pre-shared Key location and replace it with your own password/code, then click ‘Apply’ 

Your WiFi password has been changed. Any WiFi connected devices which used the old password to connect will need to be updated with your newly created password. 

To change your WiFi password on a Fidelity Motorola SURFboard model modem, follow these steps: 

1. Connect to your Fidelity Internet service 
   
   
2. Open a browser and enter 192.168.0.1 in your browser's URL address bar 
   
   
3. Enter the following username: ‘admin’ 
   
   
4. Enter the following password: ‘motorola’ 

Under the Wireless link at the top, choose Primary Network Settings. (At this point it is recommended to change the Network Name). Delete the current entry in the Passphrase location and replace it with your own password, then click ‘Apply’.