If I’m an existing customer, how do I switch to FidelityTV?

Current Fidelity cable customers can switch by calling 1-800-392-8070.

I received notice today that I am late with payment for my Fidelity bill. If I am suspended, will I lose all of my FidelityTV recordings and profiles?

Not at the suspend level.  Your account will be suspended if we have not received payment by day 13 after your due date (dates may vary, depending on holidays). At this point, you will not be able to access any services, but we have not yet disconnected your account. If we have not received payment by day 25 after your due date (dates may vary, depending on holidays), your account will be fully disconnected, and we will remove your FidelityTV user information from our files, including your profiles and DVR content.