If I’m an existing customer, how do I switch to FidelityTV?
Current Fidelity cable customers can switch by calling 1-800-392-8070.
I currently have FiDO!. I’m happy with the product and I don’t want to switch to FidelityTV, at least not yet – you’re not going to stop supporting FiDO!, are you?
No. Although, we will no longer be offering FiDO! as a service to new customers or offer Whole Home DVR in our Fiber markets. All existing FiDO! customers and equipment, plus Whole Home DVR customers and equipment in Fiber markets, will still be supported.
I currently have mini digital boxes (DTAs). I’m happy with the service and I don’t want to switch to FidelityTV, at least not yet – you’re not going to stop supporting DTAs, are you?
No. All existing customers with DTAs will continue to be supported. In addition, we will still offer DTAs to customers at this time for those who wish to have a non-DVR TV solution, but do not wish to have Internet. We will also continue to offer our standard TV box in Fiber markets for customer who wish to have a non-DVR TV solution, but do not wish to have Internet.
I received notice today that I am late with payment for my Fidelity bill. If I am suspended, will I lose all of my FidelityTV recordings and profiles?
Not at the suspend level. Your account will be suspended if we have not received payment by day 13 after your due date (dates may vary, depending on holidays). At this point, you will not be able to access any services, but we have not yet disconnected your account. If we have not received payment by day 25 after your due date (dates may vary, depending on holidays), your account will be fully disconnected, and we will remove your FidelityTV user information from our files, including your profiles and DVR content.